IT Service Management Foundation

This training course provided by the 4CLearn will make the participant to learn how to plan, deliver, support and consistently enhance customer service as an IT Service Manager with the help of IT Service Management Foundation training course.

Key features
  • 9.5 hours of self-paced learning
  • 2 sample test papers
  • Downloadable e-book

Course description

What is this course about?

The IT SM certification training concentrated on the managing IT services such as planning, delivery and support to enhance customer service. The certification describes the professionals capability to align business strategy to information technology.

4CLearn’s IT SM certification training contains online and classroom training that enables the candidates to ready for exam in the preferred place and they can also choose Classroom learning environment.

Why is the certification most sought-after?

IT Service Management is a crucial and most popular certifications for IT professionals. Our certification provides professionals in enhancing the quality performance and project delivery accuracy of the company. IT Service Management allows organizations to:

  • Improve quality of service
  • Increase customer satisfaction
  • Decrease operating costs
  • Improve profit margins
  • Improve product cycle time
What learning benefits do you get from 4CLearn’s training?

By the end of this course, participant will be capable of:

  • Demonstrate business relationship management
  • Explain supplier management and their relationship with other processes
  • Describe resolution processes like Incident and service request management
  • Explain control processes
What are the career benefits of this course?

The necessity for certified professionals in IT SM has increased rapidly in the world market. Certified professionals can think of different roles like; Development engineer, Service Assurance Manager, Consultant, Project Manager, Product Developer, Application Support Manager and etc.

The importance of IT SM has grown rapidly in modern years and this certification had become a condition for a many of IT-based roles. Based on the recent surveys by The average salary of the certified professionals in this field is $91,028 per year.

Who should do this course?

The main objective of the IT SM Certificate contains and not limited for:

  • IT Service operational staff
  • Supervisors
  • Managers
  • Senior consultants and
  • Auditors

Exam & certification

How do I get certified in ITSM?

There are no conditions to attend for the foundation level of this exam. Having basic knowledge on objectives and contents of ISO/IEC 20000 and expertise in managing IT systems or auditing an organization for IT service management is advantageous.

Participants can get certified by appearing for the examination. To appear for the Foundation Bridge Examination in ITSM, participants should have an ITIL Foundation (V2 or V3) certification.


1. Certification Process?

4CLearn has a structured certification process that offer participants to face the challenges of the IT world. Participants required to satisfy following conditions to unlock the certificate –

  • Participants should complete minimum 85% of the course or appear one entire batch
  • If the participant course has simulation exams they have to complete it with at least passing score.
  • Participants have to deliver a project and make it approved by our panel of Subject Matter Experts.
  • In case of participant project is rejected, our subject matter experts will offer all required help to pass the project in their next attempt.
2. Who are our Faculties and how are they selected?

Our trainers are working professionals containing 10-12 years of related teaching experience.
Every trainer had crossed profile screening, training demo class and a technical evaluation to get trained for 4CLearn
We also ensure that only those trainers with a high alumni rating continue to train for us.

3. What is Global Teaching Assistance?

Participants are offered help from our teaching assistants to get certified on their first attempt.
Our subject matter experts will help the participants on every step and strengthen their learning experience from class on-boarding to project assistance and job assistance.
They communicate with the students actively to conform the course path is followed.