ITIL Foundation

ITIL® Foundation is the most globally recognized entry-level ITIL certification for IT professionals. Today’s IT sector needs competent experts to deliver effective IT services. Our training will provide you the ITIL services lifecycle and also nurture with effective lifecycle stages like, linked, processes involved, and best practices to elevate the quality of IT service management to reduce investment and increase productivity. Our ITIL qualified professionals receive 40% more than the other non-certified peers.

Key features:
  • 16 hours of instructor-led training
  • 24 hours of self-paced learning
  • 5 industry case studies and 7 real-world examples
  • 50 end of chapter quizzes & 4 simulation exams
  • Exam fee included
  • 19 PDUs for OSL, 22 PDUs for LVC offered

Course description:

What are the course objectives?

ITIL Foundation training from 4CLearn is the first step in the ITIL certification path and is structured to assure you pass the ITIL exam in the first attempt and promote you to the expert level in the shortest period of time. Our training focuses on the key elements, concepts, and terminologies associated with ITIL service lifecycle management, including ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

What skills will you learn?

By the end of this ITIL Certification training you will:

  • Master in IT Service Management best practices, generic concepts, key principles. ITIL 2011 process models that are mandatory for the ITIL Foundation exam
  • You will have a clear understanding, regarding the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
  • You can gain knowledge on ITIL tools, techniques and concepts to enhance efficiency and effectiveness in business.
  • Improve transparency to apply lean principles and automate standard tasks to enhance the efficiency of ITSM processes
  • Reduce costs by concentrated implementations and teams using well-structured fit-for-purpose and fit-for-use processes
  • Arrange IT services with respect to the organization requirements.
Who should take this ITIL Foundation Certification course?

The training procedure is basically included to assist IT architects, consultants, audit, planner or security managers, and interested one’s to improvise the quality-levels in IT service management.

ur ITIL certification for professionals is a most prominent who have desire to learn the elementals of ITIL frameworks and also analyze the quality improvement of IT service management. This certification is best suited for:

  • IT Managers/Support Teams
  • IT Architects, Planners, and Consultants
  • System Administrators/Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management Team/Development Team
  • Process Owners/Practitioners

Exam & certification:

How will I become ITIL Foundation certified?

Achieve AXELOS-accredited ITIL® Foundation certification by following these steps:

Step 1: Attend for the ITIL Foundation exam after accomplishing the training

Step 2: Secure 65% in the exam [i.e. 26 out of 40 questions] in the span of 60 minutes

Step 3: Gain two ITIL credits on successful accomplishment of ITIL Foundation exam

What is ITIL Foundation certification?

The Foundation exam is an entry-level certification that provides you a basic awareness on the key elements, concepts, and terminology utilized in the ITIL service lifecycle that involves the interlink between lifecycle stages and the contribution process used in service management practices.

What are the prerequisites for ITIL Foundation certification?

There is no defined eligibility criterion for ITIL Foundation exam. ITIL Foundation certification is more essential to elevate for other levels of ITIL certifications.

Why get an ITIL Certification?

ITIL offers a robust framework to determine, plan, deliver and supportive IT services that can be advisable and applied to all business and organizational environments. It helps manage business risk and service disruption failure, establish cost-effective systems, develop customer relationships and support business change

How do I unlock my certificate?

You should finish at least 85% of the course or appear one complete batch. You should achieve 60% of minimum score in the one simulation test.

When is the next ITIL V3 Foundation exam?

Exams are conducted on the specified dates. You can schedule a date that meets all the requirements.

How long does it take to receive the ITIL V3 Foundation exam results?

Results are released after the 15 days from the date examination.

What is the passing score and number of questions included in the ITIL Foundation Certification Exam?

The ITIL Foundation Exam contains 40 questions and 60 minutes will be the duration to complete the exam. You must secure at least 65% (26 questions) to achieve the ITIL V3 Foundation Certification.

When do I need to register for the ITIL Foundation Exam?

If you are ready for the exam, then schedule the ITIL examination. To schedule the exam contact 4CLearn and you will get an exam voucher code. You should appear the examination within six months of issuance of the voucher code.

What is the validity of my Exam voucher?

Exam voucher is valid up to six months from the date of issuance. However, it can be revised as per the certification body. If you are unable to fix the exam date within 6 months from purchase of voucher, you have to buy the new voucher again on the regular price bases.


1. Who are the trainers for the live classroom training?

The ITIL certified trainers with 15 years of excellence in training and working from the IT domain.

2. What certification will I receive after completing the training?

After completion of the training successfully, you will be certified with the course completion certificate along with the 45 hours PDU certificate from 4CLearn. Once you successfully cleared the exam, you will be receiving the ITIL Foundation Certification from the exam body.

3. Will my ITIL v3 Foundation certificate expire?

The ITIL v3 Foundation certificate does not expire. However, there are various versions of ITIL Foundation with v3 2011 being the latest version. Once a new course version is launched, you need to get certified again.